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WMS Services (Cambridge) Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Telephone
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Credit reference information
- Health information (including dietary requirements, allergies and health conditions)
- Health and safety information
- Account information
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Records of meetings and decisions
- Identification documents
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
- Names and contact information
- Customer or client accounts and records
- Video and CCTV recordings of public areas (including indoor and outdoor spaces)
- Video and CCTV recordings of private or staff only areas
- Dashcam footage – outside vehicle – without audio
- Dashcam footage – outside vehicle – with audio
- Dashcam footage – inside vehicle – with audio
- Financial transaction information
- Information relating to health and safety
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Identification documents
- Financial transaction information
- Health and safety information
We collect or use the following information for recruitment purposes:
- Contact details (eg name, address, telephone number or personal email address)
- Date of birth
- National Insurance number
- Copies of passports or other photo ID
- Employment history (eg job application, employment references or secondary employment)
- Education history (eg qualifications)
- Right to work information
- Health information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
-
- to ensure we only market to companies/individuals that would genuinely benefit from our services. all data we hold has been gained legitimately from data already in the public domain
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
-
- we hold information about our customers to ensure that we provide the best service possible, and to keep updated on any changes that may occur such as changes in directorship/financial changes/changes in circumstances as this can impact the service we provide.
- Vital interests
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
-
- changes in out clients information, such as change in directorship or financials could mean that insurance has lapsed, operators licences have been revoked – all of which can have an impact on the relationship we have with them and the level of service we provide. if for example, insurance has lapsed, then we will need to defend ourselves if a fine or accident happens in one of our vehicles.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
-
- to ensure we only market to companies/individuals that would genuinely benefit from our services. all data we hold has been gained legitimately from data already in the public domain
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for recruitment purposes are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
-
- to ensure we only employ staff who are qualified for the job and are legally able to work in the uk
Where we get personal information from
- People directly
- Insurance companies
- Publicly available sources
- Previous employers
- Third parties:
- recruitment agencies
How long we keep information
6 years.
- 6 years – review or destroy: includes types of records that generally need to be retained by law or for audit or compliance purposes but aren’t considered to be of historical value. Examples include those relating to finance, commercial activities, facilities management and information management
Who we share information with
Data processors
onedrive
This data processor does the following activities for us: we store our HR records on onedrive. we store our contracts with clients on onedrive
Other organisations
- Insurance companies
- Professional or legal advisors
- Relevant regulatory authorities
- External auditors or inspectors
- Organisations we’re legally obliged to share personal information with
- Emergency services (where necessary)
- Debt collection agencies
- Other relevant third parties:
-
- accountants
-
- debt collection agency
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
